Privacy Policy

Privacy Policy
LGD Care Group Ltd

Effective Date: [24.03.2026]

LGD Care Group Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, care services, and communications.

We comply with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following types of personal data:

a. Personal Identification Information

• Name
• Date of birth
• Address
• Email address
• Phone number

b. Health and Care Information (Special Category Data)

• Medical history
• Care plans
• Medication details
• Health conditions

c. Financial Information

• Billing address
• Payment details (where applicable)

d. Technical Data

• IP address
• Browser type
• Website usage data (via cookies)

e. Employment Data (if applicable)

• CVs, references, qualifications
• Background checks (DBS where required)

We use your information for the following purposes:

• To provide and manage care & support services
• To communicate with you and respond to inquiries
• To maintain accurate records of care
• To comply with legal and regulatory obligations
• To process payments and invoices
• To improve our services and website
• For recruitment and employment purposes

We process personal data under the following legal bases:

• Consent – where you have given clear permission
• Contractual obligation – to deliver agreed services
• Legal obligation – to comply with regulatory requirements
• Vital interests – to protect someone’s life
• Legitimate interests – for business operations, where your rights do not override these

Special category (health) data is processed under additional lawful bases such as provision of health or social care.

We may share your data with:

• Healthcare professionals (e.g., GPs, hospitals)
• Regulatory bodies (e.g., Care Quality Commission, Disclosure & Barring Service)
• Local authorities and social services
• Payment processors
• IT and system providers

We ensure all third parties respect the security of your data and process it in accordance with the law.

We retain personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and regulatory requirements. Health and care records are typically retained in line with NHS and local authority guidelines.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• Secure IT systems
• Access controls
• Staff training on data protection
• Confidentiality agreements

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time (where applicable)

To exercise your rights, contact us using the details below.

Our website may use cookies to improve user experience and analyse site traffic. You can control cookie settings through your browser.

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

If you have any questions about this Privacy Policy or your data, please contact:

LGD Care Group Ltd
enquiries@lgdcaregroup.co.uk

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.